Tag Archives: refunds

Earlier this week, Cyberpunk 2077 was finally welcomed back on to the PlayStation Store after months of bug fixing patches. Now, Microsoft has announced it will be lifting the revised refund policy on purchases of the game on Xbox consoles.  As of the 6th of July, Xbox Store purchases of …

Earlier this week as part of CD Projekt Red's 2020 financial report, the company revealed that it sold 13.7 million copies of Cyberpunk 2077 in December, and fulfilled 30,000 pre-order requests through its Help Me Refund program. As it turns out, the documentation was a little misleading, as the real …

Over the course of last year, European consumer rights authorities began taking a closer look at Nintendo and its digital eShop refund policies. The Norwegian Consumer Council (NCC) got the ball rolling by saying that Nintendo's strict no-refund policy was against EU consumer protection laws. Since Nintendo of Europe is …

2K’s latest entry in the WWE franchise is being review bombed by fans after claims that the game launched in a buggy and unfinished state. Amid all these complaints, PlayStation has reportedly been issuing refunds to those who request it on their digital store, a move which is uncommon for …

Shenmue 3 caused some controversy earlier this year after moving away from Steam and opting to launch as an Epic Games Store exclusive. This can be easier to accept when fans haven't put money towards a game yet, but in the case of Shenmue 3, the game was heavily crowdfunded, …

There is always going to be some controversy when a game is taken off of Steam and turned into an Epic Games Store exclusive. However, the situation gets much worse when crowdfunding is involved. We’ve seen this happen once already with Phoenix Point, which ended up refunding backers. Now, Shenmue …

The Steam Summer sale is a well-established tradition at this point and with everything on the store being cheaper, it's a great time to try out some new games that you may not have bought at full price. Unfortunately, not every purchase during a sale turns out to be a …

One of the biggest changes Valve has made to Steam in recent years is the introduction of the refund system. This is now a regularly used feature within Steam and while most developers choose to keep their refund statistics hidden, this week Garry Newman, creator of Rust, revealed that his …

Square Enix was forced to pull the OS X/Mac version of its MMO, Final Fantasy XIV: A Realm Reborn this week after users reported serious issues with the game. To make matters worse, the Mac version was not developed natively for the operating system but instead put in a ‘wrapper' to allow …

While arguing against the idea of giving gamers more protection from unscrupulous developers who are happy to take their money in exchange for a broken game, may seem distasteful, the implementation of such a system is never easy. Valve has taken a stab at it lately, offering those that feel …

We've had a couple of KitGuru readers get in touch to let us know that Amazon US and Amazon UK both appear to be willing to follow in Newegg's footsteps and issue 20 per cent refunds to buyers of the GTX 970 graphics card following the recent VRAM fiasco. Two …

Last week it was revealed that the Australian Consumer Rights Commission was planning to take Valve to court over its refund policy. At the time, Valve stated that it was making “every effort to cooperate with with the Australian officials on this matter,” and now we know exactly what changes …

Always big on the customer service, Apple has decided in Australia that advertising The New iPad (3) as being 4G, while it is not in fact compatible with the local 4G network, was a mistake. Will the UK follow suit? In a nod to global corporate speak, Apple has decided …