Tag Archives: refund

Recent rumours have indicated that Battlefield 2042 could be in for a huge shake-up this year, including a possible jump to a free to play model. This was followed by the announcement that the first season of post-launch content has been delayed to 'summer 2022', leaving those who purchased the game to deal with a massive content drought. Now, those players are calling for EA to offer mass refunds.

Microsoft Flight Simulator has officially launched today and it is already on track to be the highest rated PC game of the year based on Metacritic score. Unfortunately, Steam users are finding the game to be at odds with Valve's refund system, causing some complaints.  Microsoft Flight Simulator on Steam …

At this point, we are all well aware that The Last of Us Part II is not coming out in May, as Sony has issued an indefinite delay due to the coronavirus pandemic. Now due to this, Sony is doing something that is quite rare for the company- it is …

GOG has always been known to be a consumer friendly service. All games on its store are DRM-free, and back in December it released GOG Galaxy 2.0 which allowed users to collate their games library across different launchers. GOG has now updated its refund policy to allow users to refund …

Blizzard has been back in the hot seat over the last week, as Warcraft 3: Reforged launched to much fan disappointment. The remaster ended up falling short of the expectations set by the original Blizzcon demo and now after being hit with the lowest user-score on all of Metacritic, Blizzard …

There is always going to be some controversy when a game is taken off of Steam and turned into an Epic Games Store exclusive. However, the situation gets much worse when crowdfunding is involved. We’ve seen this happen once already with Phoenix Point, which ended up refunding backers. Now, Shenmue …

Update (22/02/18): Following on from the Norwegian Consumer Council's questions regarding Nintendo's eShop refund policies, the company has officially responded. Unfortunately, the statement is about as brief as they can get, being a once sentence denial that its lack of refunds are against EU law. Here is the full statement: …

It looks like Microsoft is following in Steam's footsteps and is putting together an automated refund system for the Windows 10 and Xbox stores. This means those buying games digitally will be able to get their money back if needed, as long as they meet the criteria. The newly implemented …

Pokémon Go players haven't been particularly happy with developer Niantic, for some time now. Initially its game had server lag, then a tracking bug and now since the developer pulled the ability to track local Pokémon altogether, many players have stopped playing and requested refunds, citing that the game isn't …

It almost feels at this point that Batman: Arkham Knight on the PC is never going to be ‘fixed' to the standard that it was supposed to be released at earlier this year. Not only was it suspended from sale and everyone involved in the more successful console versions brought back …

It's been a long time coming, but Valve has updated the terms of its Steam digital distribution platform to allow gamers to return games they don't want. There are some conditions that must be met: the games can't have been played for more than two hours and they must have been …

A lot of publications are reporting this morning that Valve just made it possible for everyone to receive refunds on games they don't like within a 14 day period of purchase. If true, that would be great and would show a real about turn from the company that has been …

UK mobile service provider, EE, will be refunding a small portion of its customers after they were wrongly charged for using data abroad. The company blamed the issue on a “configuration error”. Those affected by the problem should receive a text message confirming that a refund would be tacked on to …

Apple is clamping down on its own app refund policy, which it put in to effect a couple of weeks back. The returns policy enabled iTunes users to get their money back on digitally purchased apps within 14 days, although Apple reserved the right to refuse refunds if an app …

Apple has changed the iTunes refund policy making it so that Europeans can return almost any digital item bought from the store within two weeks of purchase. However, as you would expect, there are some caveats in place to avoid abuse of the system. If you open an app, or …

Most of you have probably heard by now that Phones 4U has gone in to administration and is selling off its retail stores and assets to the likes of EE and Vodafone, the same networks that allegedly drove it out of business. However, despite offloading its retail stores, the company's financial …

Valve has done a lot of great things for the PC platform over the years but consumer rights is unfortunately one of the company's short comings. Unlike Origin, Steam has a strict no refund policy, and the Australian Consumer Rights Commission is calling the company out on it by filing …

Blockbuster recently re-entered administration, despite raking in masses of pre-orders earlier in the year for both the Xbox One and PS4. With its current financials, it announced it would be unable to provide refunds, unless customers wrote to the head office, with all sorts of documentation and receipts. One man …

As a lot of our readers will already be aware, some of O2's customers suffered service outages last week due to an apparent ‘network failure'.  This was a massive source of frustration for many people who's phones were unable to register on the network, despite their phones showing signal. O2 has announced …

One customer experiencing a problem is to be expected. The world is an imperfect place, screws fall out all the time, what can you do? However, speaking with an experienced customer service-oriented company like UK retail giant John Lewis can reveal much more. KitGuru brings you the latest on the …