Tag Archives: Consumer Rights

It would seem that Sony has a new lawsuit to contend with, as the company is reportedly being sued in the UK for 'ripping off' PlayStation customers by as much as £5 billion. 

Over the course of last year, European consumer rights authorities began taking a closer look at Nintendo and its digital eShop refund policies. The Norwegian Consumer Council (NCC) got the ball rolling by saying that Nintendo's strict no-refund policy was against EU consumer protection laws. Since Nintendo of Europe is …

Update (22/02/18): Following on from the Norwegian Consumer Council's questions regarding Nintendo's eShop refund policies, the company has officially responded. Unfortunately, the statement is about as brief as they can get, being a once sentence denial that its lack of refunds are against EU law. Here is the full statement: …

For years, Valve got away with having lackluster customer support and a ‘no refund policy' on Steam, despite laws in certain parts of the world where Steam is available. However, some governing authorities began noticing and back in 2014, Australia's consumer watchdog took Valve to court over its lack of …

Valve is set to head to court in Europe once again, after another consumer group announced it was suing the Steam owner for not providing its users the ability to resell games that they had previously purchased. This time though, the group is French and they're annoyed at other things …

While crowd funding has done a fair amount of good for projects looking to get off the ground in recent years, we have also seen backers burned on several occasions by trusting scammers. In the past, we've seen several Kickstarter creators go back on promises and rip backers off all …

Apple is clamping down on its own app refund policy, which it put in to effect a couple of weeks back. The returns policy enabled iTunes users to get their money back on digitally purchased apps within 14 days, although Apple reserved the right to refuse refunds if an app …

Apple has changed the iTunes refund policy making it so that Europeans can return almost any digital item bought from the store within two weeks of purchase. However, as you would expect, there are some caveats in place to avoid abuse of the system. If you open an app, or …

Last week it was revealed that the Australian Consumer Rights Commission was planning to take Valve to court over its refund policy. At the time, Valve stated that it was making “every effort to cooperate with with the Australian officials on this matter,” and now we know exactly what changes …

Valve has done a lot of great things for the PC platform over the years but consumer rights is unfortunately one of the company's short comings. Unlike Origin, Steam has a strict no refund policy, and the Australian Consumer Rights Commission is calling the company out on it by filing …

Ever downloaded an app that didn't work? Paid for a streaming movie that kept getting stuck? Couldn't get a new song to play on your phone? Well soon you'll be legally entitled to a refund thanks to an update of the consumer bill of rights. As it stands, there are …