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Since earlier this year, some iPhone 6 Plus users have been complaining about something known as ‘touch disease', an issue that has caused iPhone 6 Plus displays to become unresponsive to touch. Apple has kept silent on this problem for months but this week, the company finally acknowledged it for the first time and has launched a repair program, though it will cost you a chunk of change to take advantage of it.
Back in August it was discovered that this issue is caused by chips losing eletrical contact inside of the iPhone. Once this happens, iPhone displays will become less and less responsive to touch or begin flickering.
Apple's multi-touch repair program explains that the issue is caused by dropping the iPhone multiple times on a hard surface. Since this is being listed as an issue caused by users themselves, it will cost money for the repair. Apple will be charging $149 to fix an iPhone with a screen that is not cracked or broken in any way.
If you have already paid for a ‘Touch Disease' repair at an Apple Store and ended up being charged more, you will be able to apply for a partial refund to make up the difference.
KitGuru Says: This is a problem that Apple probably should have investigated much earlier, especially since a lot of iPhone 6 owners will likely soon be looking to upgrade to a new phone. That said, at least there is now a proper repair program for this specific issue.
Serves them right for buying crapple products
better than explosions i guess
So yet again Apple is putting the cost of repairing their devices on to the owners. I would assume if the phones were designed properly to begin with this problem would never have happened in the first place. Kind of reminds of of that statement by Mr Jobs “Your Holding it Wrong” so it was never Apples fault that their phone had badly designed Antennas that if came into contact with the users hands would stifle the reception of the phone.
You would think a multi billion dollar company would not want the bad press that this will cause them. Then again in the past the press will barely cover it and it gets swept under the rug. I guess Apple users will never learn because they just keep going back to sample the Apple kool-aid again and again even though Apple never takes responsibility for their mistakes as they always spin it around that it’s the end users fault their crap sucks so much. Oh well I am glad I am a Android user and on Samsung phone at the moment.
don’t drop it read again
the issue is caused by dropping the iPhone multiple times on a hard surface
then again apple’s wil all ways breake fast
Multiple times on a hard service? That’s fucking bullshit, if someone dropped a fucking iPhone on a soft service the screen will smash to pieces xD They obviously lie about these things. I wouldn’t be surprised if this was a design choice so even if people didn’t get the iPhone 7 then Apple can still squeeze money from people
Yaaaawn
What does the phrase ‘premium, durable product’ mean then? If you drop it a few times and it becomes unusable, can it be deemed as durable? Well, it’s the owner of the product’s problem, I suppose. It’s their money…
aaaaa you see the point. Apple=Money Grab
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Nope, the issue’s not just caused by drops. Repeatedly flexing the phone by sticking it in your back pocket and sitting/kneeling and standing can cause it to happen gradually.
It’s essentially a series of cold solder joints, Apple’s manufacturer never allowed the solder to flow around the surface of the chip.