Home / Software & Gaming / Valve says it isn’t making policy exceptions for No Man’s Sky refunds

Valve says it isn’t making policy exceptions for No Man’s Sky refunds

Over the last week or two, a lot of disappointed No Man's Sky buyers have been seeking refunds for the game on Steam, with some managing to get their money back despite playing for more than two hours. This led many to believe that Steam was making exceptions to its refund policy specifically for this game but according to Valve, that isn't the case.

The idea that No Man's Sky might be exempt from the Steam refund policy gained a lot of traction, as more and more people who had played beyond the 2 hour limit managed to get their money back. This caused Valve to post a small update on the game's Steam page.

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The orange box appears above the buy button for No Man's Sky on Steam and says: “The standard Steam refund policy applies to No Man's Sky. There are no special exemptions available.”

Some No Man's Sky buyers have also been trying their luck to get refunds on the PlayStation Store, though Sony is being stricter about it, stating that users will be required to go through a list of troubleshooting steps with a customer service rep before being considered for a refund.

Discuss on our Facebook page, HERE. 

KitGuru Says: Given the lack of honesty or transparency prior to launch, I'm not too surprised to see some seek refunds for No Man's Sky, whether it be on the PC or PS4. Did any of you guys manage to get a refund for the game through Steam? How long had you played beforehand? 

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10 comments

  1. One of the most lacking games ever, as soon as you land on your second planet you’re basically done. Typical over hyped waste of money. At least we’ll still have Star Citizen

  2. *Elite Dangerous

  3. Yeah I feel really bad right now. I even went so far to go for the explorers edition. I don’t even have the custom built spaceship yet, it might arrive halfway NOVEMBER….

  4. To all of you that bought the game,bahahahaha!!!

  5. Refund, if you can, and invest in Star Citizen. The game is still in development, but you can play in Alpha, which has still more content than No Man’s Lie. Go and watch the Gamescom demo to see what’s coming.

  6. Yes. This is a successful project you should be good to happily give your refunded money to Chris Roberts. Go and watch the Gamescom demo.

  7. Have fun in it, if you can after 200 hours, you won’t. Because there is not enough to it. Just like No Man’s Lie, the procedural generation is way too much. Too much soloing, and to be honest, i got bored looking at a friend playing this… Invest in Star Citizen. It has way much more potential.

  8. i played this lemon for 4 hours the game keep crashing after i got off the planet and did not save
    i had to keep going back play over and over i got fed up with this game that is the worst game i ever played
    there is no way to save the game theirs nothing to do in the game except to blast rocks steam
    refused my refund they said i played over 2 hours

  9. Ironically, i have exactly double that amount of time in it. 400 hours. Not including the hours i had in horizons before they merged them on steam. While i may take breaks from it, i always find my self going back to it because there is no game that is similar to it it out there.

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