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When you buy yourself a controller, especially if it's an official one, you expect it to have a fair amount of life in it, even if you're a heavy gamer. However that's not been the experience of KitGuru reader Michael Allred, who recently contacted Microsoft support to make use of his 90 day warranty, after his controller stopped working after just a few weeks. According to him however, Microsoft refused to replace the controller because he didn't own an Xbox One, so he's started a petition about it to try to get Microsoft to change its ways.
While Michael is the only person who's contacted us about this issue so far, his petition has attained a number of signatures, so this may not be an isolated incident. Indeed if Microsoft is failing to honour warranties on Xbox One accessories if people don't own an Xbox One, it sets a poor precedent for its big push to unite the PC and Xbox platforms in the future. Presumably when we can play Xbox games on the PC, it will often be with a controller, but who will buy one knowing that they may not have any warranty simply because they don't own the console?
While we cannot confirm whether Michael's experience was legitimate, we have contacted Microsoft support to ask about it and will update this story if we hear back.
Discuss on our Facebook page, HERE.
KitGuru Says: Have any of you run into similar issues with your Xbox One controllers?
umm, take it back to point of sale, why do people mess about sending it to M$.
Time limits over taking it back to point of sale. I have no idea what it is in other countries, but in the UK it’s 31 days. Anything after that, it’d be RMA to the manufacturer. This isn’t the first time for this to happen, as I had something similar but with my Kinect. In the end in repaired it myself instead of putting out £40 for shipping.
Warranty is with the retailer not the manufacturer.
Wrong, it’s with the retailer
In the UK, the seller is responsible for repairing or replacing faulty goods up to six months from the date of purchase, unless they can prove the fault was caused by the buyer. After this period the burden of proof switches to the buyer, but the seller is still required to repair or replace the product if it is proved to be faulty. If the seller refuses to repair or replace, the buyer can take them to court, up to six years from the date of purchase. Of course, proving that the product is faulty through no action of your own could be difficult, so if it’s been more than six months since you bought something and it breaks, that’s when the manufacturer’s warranty comes in handy.
Depends on the country you’re in, in some countries you can/have to go directly to the manufacturer.
Back around 2009 I had the same issue with an xbox 360 controller, it gave up after only a week of ownership and light use. In the end I just wrote it off and bought a wireless version and pc dongle thing which are both still in use.
Not always. Most electronics around here only get 14 day return limit. Even thrn right on the box it says contact manufacturing and not the retailer
Actually, if the controller is indeed in-warranty, it is still eligible for replacement from Xbox Support. You simply need to present a valid proof of purchase, as well as your controller’s PID (found at the back of the battery pack), and they should be able to provide you with a replacement option. (of course, regional policies apply, but generally speaking^)
controllers have 1 year warranty in USA. So if MSFT is refusing a valid claim, then they have a lawsuit at hand.
depends on retailers. After initial 30 days, you usually have to send them to manufacturer. But there are exceptions like Newegg runs special holiday season promotions where you can send back to them till end of Jan, even if you purchase them around October or November.
might be 31 days but if u buy from say argos u dont even get that anymore as they know how bad the companies are with the red ring of death ect and all the mess ups they been doing lately.
I don’t know about america but in europe is the manufacturer that has responsability, since he was the one that made the defective product, if in america it’s different it’s just non-sense because the retailer has no responsibility in manufacturing errors…
Not in the UK
The 14 day return limit is for changing your mind and not wanting it any more, so ling as the seal on the packaging isn’t broken (mainly this is to cover purchases as gifts and what-not) after that, you’re only entitled to your money back if the item cannot be repaired or replaced.
They honoured mine just fine. Granted I have an Xbox One but this was long after the Warranty ran out. Personally, all experiences I’ve had with Microsoft have been beyond reproach. Including Refunds for digital purchases and allsorts.
Both the PS4 and Xbox One consoles and controllers are poorly designed and built I have had several issues with both.
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I am now experiencing the same thing. I purchased an Xbox One controller to use with my PC two months ago and now the micro USB connector has become faulty and constantly drop connection. This is actually the second time this has happened to me. The first time happened within 24 hours so i simply exchanged it at Best Buy. Now however I am outside of the retail warranty period and Microsoft will not replace the controller because their systems don’t even have the capability of registering products that were not purchased with the Xbox One.
Bought a 2nd gen (3.5mm jack) in May, and here I am in December with stick drift, with no more warranty. I will buy aftermarket cheapies from now on. I bought a second controller for the jack, and now I’m back to the original which is starting to do the same thing. My Xbox 360 wired controller works fine after a couple of years though. They talked about this thing as if it were a reincarnation of Jesus in controller form, while they were selling us cheap Chinese junk with the M$ logo. I moved to PC gaming and will likely sell my X1.. also tired of the yearly sub which is unneeded on PC. Done with these guys.
Same issue for me. Microsoft treats it’s own PC gamers like trash. I will never buy another microsoft controller, I would rather give my money to Logitech or some random Chinese knockoff.