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Virgin Media trial 1.5Gbps broadband but customers unhappy

Virgin Media announced plans to trial 1.5GBps in East London, way back in April this year. The first stage in their trial happened on Friday.

The trial, in London's Old Street ‘Silicon Roundabout' is a 1.5Gb downstream/150mb upstream speed test for future areas. They are using the same infrastructure and technology as they have been using with the current 100MB service which covers most of the United Kingdom.

The 1.5Gbps speeds are said to be the world's fastest cable connection speeds and over 240 times faster than the national average connection speed in the UK today.

Jon James, executive direct of broadband at Virgin Media said “As people are simultaneously connecting more gadgets to the internet and doing more online than ever before, we wanted to explore what our unique fibre optic network is capable of.

“At speeds of up to 1.5Gb, Virgin Media is delivering some of the fastest broadband in the world and, thanks to our ongoing investment, we’re able to anticipate and lead the way in meeting growing demand for bandwidth as future services and applications come online.”

As yet, there is no indication of when this service might roll out in the rest of the UK, but we would assume there is still some behind the scenes work to bring the Virgin Media infrastructure into line. We have discussed Virgin Media broadband in the past and focused on some of their problems with the fast service speeds and ‘capping'.

Sadly for Virgin Media, their forums have threads from many unhappy customers who feel their current service needs some work. Other cable and broadband forums have similar posts from customers who say they need to focus on getting their current services running properly before chasing for records.

The problems are highlighted by several websites which focus on the problems such as www.virginmediasucks.com

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6 comments

  1. Their services are shit 🙂 not much more to say about it.

    I wish they would stop chasing press releases and big figures, and focus on the customers. Their network at night is overloaded and cant cope. What do they do? not upgrade it but just cap everyone.

  2. damn would those speeds be sweet. too bad it’ll be a cold day in hell before the US ever gets close to that

  3. I would love to get those kind of speeds. Soon I might in my neck of the woods since Google is testing out Google fibre in Kansas City, MO where I live! 🙂

  4. this is a joke they cannot even keep the 50meg service stable!!!!

  5. Why don’t you fix our crappy 1mb service first before you spend money on improving a 100mb area.
    I’m paying £25 for 10mb. One more week of this and I’m off to BT at the end of the month – taking my telephone number with me.

  6. We have virgin cable super fast broadband; that recently “doubled” in speed to 60Mb. It doesn’t really matter what speed it is; since it seems slower than the old ADSL line most of the time; we typically get less than a tenth of whatever Virgin say it is; and that is off peak when everyone is normally at work; and it actually works at all. Sometimes in the evenings I have seen ordinary news websites take minutes to load.